Delivery Information
Delivery Policy – OrbellaSpirits
At OrbellaSpirits , we are excited to offer FREE shipping on all orders!
Order processing times
Please allow 2-10 business days for processing and shipping of your order after it has been placed. An order is considered shipped when it is in our carrier's care and in transit to your delivery address.
During peak periods and holidays, processing may take up to 10 business days .
Estimated delivery times
Delivery time depends on your location.
Please note that during peak periods or due to unforeseen carrier delays (customs, weather conditions, etc.), additional delays may apply. These circumstances are beyond our control.
Order Changes and Delivery Information
It is your responsibility to provide accurate and complete information at checkout. Errors or incomplete information may result in delays or cancellation of your order.
If our system detects a problem with your address, our support team will contact you via email within 3 business days . If we do not receive a response from you, we reserve the right to cancel your order.
If you notice an error in your address, please contact us at [orbellaspirits.com] within 24 hours of placing your order. We will do our best to make changes, but we cannot guarantee these adjustments after this time.
Delivery delays
We make every effort to ensure prompt deliveries. However, factors beyond our control (inclement weather, transportation disruptions, customs delays) may cause delays.
We are committed to keeping you informed if any issues arise and working with our logistics partners to resolve any difficulties.
Lost or stolen packages
If you believe your package has been lost or stolen , please contact us at [orbellaspirits.com] . We will help you resolve the situation.
We also recommend contacting the carrier directly to file a claim. While OrbellaSpirits is not responsible for packages lost or stolen after shipment , we will do our best to assist you. In some cases, a replacement may be considered if the package remains unaccounted for.
If necessary, we also recommend filing a declaration with the local authorities.
Changes to the delivery policy
OrbellaSpirits reserves the right to change this delivery policy at any time without notice. We recommend that you check this page regularly before placing an order.
By purchasing our products, you agree to this delivery policy, including any future updates. If you have any questions, please do not hesitate to contact us.
Thank you for trusting OrbellaSpirits ! ✨
